Dziś przygotowaliśmy podstawowe dialogi dla recepcjonistów hotelowych.

Dialogues

1. Check-in

Guest: Good afternoon. I have a reservation under the name Smith.
Receptionist: Welcome to our hotel, Mr. Smith. Can I see your ID, please?
Guest: Sure, here it is.
Receptionist: Thank you. Your room is ready. It’s room 304 on the second floor. Here’s your key card.
Guest: Thank you. Could you tell me the Wi-Fi password?
Receptionist: Of course. The password is Castle2025.

2. Check-out

Guest: Good morning. I’d like to check out, please.
Receptionist: Certainly, Mr. Smith. Could you confirm your room number?
Guest: Room 304.
Receptionist: Thank you. Here is your bill. How was your stay?
Guest: Wonderful. Everything was perfect.
Receptionist: We are glad to hear that. Have a safe journey!

3. Cultural events

Guest: Are there any concerts or events this week?
Receptionist: Yes, on Friday we have a live saxophone performance in the courtyard at 7 PM.
Guest: Sounds great. Do I need to book tickets?
Receptionist: Tickets are free for our guests. Just arrive on time.

4. Local tours

Guest: I’d like to take a tour of the local area.
Receptionist: We have a guided tour of the castle every day at 10 AM and 3 PM. It lasts about two hours.
Guest: In English?
Receptionist: Yes, both English and Polish tours are available.
Guest: Perfect, I’ll join the 10 AM tour tomorrow.

5. Spa and massages

Guest: Can I book a spa treatment?
Receptionist: Of course. We offer facials, body scrubs, and different types of massages.
Guest: What kind of massages?
Receptionist: Swedish, hot stone, and aromatherapy massages.
Guest: And what cosmetics do you use?
Receptionist: We use natural products and essential oils.
Guest: I’ll take a 60-minute aromatherapy massage at 4 PM.

6. Restaurant and bar

Guest: Where can I have dinner?
Receptionist: Our main restaurant is open from 6 PM to 10 PM. We also have a bar that serves drinks and snacks until midnight.
Guest: Are there vegetarian options?
Receptionist: Yes, we have several vegetarian and vegan dishes.

Vocabulary

  • Check-in / Check-out
  • Reservation
  • ID / Passport
  • Room key / Key card
  • Wi-Fi password
  • Cultural events / Concert / Live music
  • Guided tour / Schedule / Language
  • Spa / Massage / Facial / Body scrub
  • Restaurant / Bar / Menu / Vegetarian
  • Courtyard / Castle

Exercises

1. Matching Vocabulary:
Match the words to their definitions.

  1. Reservation
  2. Spa
  3. Guided tour
  4. Check-in
  5. Courtyard

a. An outdoor area surrounded by buildings
b. Booking a room in advance
c. Registering at a hotel
d. A place for beauty and relaxation treatments
e. A tour with a guide

2. Role-play:

  • Student A is a hotel receptionist, Student B is a guest. Practice check-in, asking about local events, and booking a spa treatment.

3. Grammar practice (Questions):

  • Make questions from these words:
  1. you / like / join / tour / tomorrow?
  2. is / Wi-Fi / password?
  3. what / time / does / restaurant / open?
  4. can / I / book / massage / today?

4. Sentence completion:
Fill in the blanks using the words from the vocabulary list.

  1. I’d like to ______ a room for two nights.
  2. The hotel ______ opens at 2 PM.
  3. There is a live concert in the ______ at 8 PM.
  4. I prefer a Swedish ______ at 5 PM.
  5. The ______ serves drinks and light meals.

5. Functional Language:

  • Asking for information: “Could you tell me…?”
  • Making a request: “I’d like to…”
  • Confirming: “Is it possible to…?”
  • Expressing satisfaction: “Everything was perfect.”
  • Apologizing politely: “I’m sorry, could you repeat that?”