4. Giving Bad News – przekazywanie niepomyślnych informacji

Dziś prezentujemy – przekazywanie niepomyślnych informacji – czwarty z dziesięciu tekstów na temat funkcji językowych. Temat wiodący to przekazywanie niepomyślnych informacji. Jak to robić taktownie?

Poziom elementarny (A2)

  • I’m sorry but …
  • I’m afraid …

Poziom niżej średniozaawansowany (B1)

  • Actually …
  • Because of …
  • I regret to inform you that …
  • I tried … but …
  • I’m sorry to say (that) …
  • I’m sorry to tell you (that) …
  • In answer to your request, …
  • It’s not … enough (for/to … )
  • It’s too … (for/to be able to … )
  • That is usually okay, but …
  • There are some problems (with … )
  • There have been some problems (with … )
  • Unfortunately, …

Poziom średniozaawansowany (B1/B2)

  • … won’t be possible (at this stage/at this time).
  • Currently, …
  • Due to …
  • I am asked this quite often and the answer is (always) …
  • I am sorry to have to tell you that …
  • I am unable to …
  • I apologise for any inconvenience caused.
  • I checked (with my boss/the relevant documents) and …
  • I have some bad news for you (I’m afraid).
  • I tried my best but …
  • I was going to …
  • In fact, …
  • Instead of that (I’d like to offer you) …
  • It’s only available …
  • Once again, I apologise for any inconvenience caused.
  • That is usually true, but …
  • That used to be possible/allowed/permitted, but …
  • That’s not really possible.
  • There are some troubles with …
  • There’s a rule against that/ …
  • This is a result of …
  • You need … ‘s permission (to … )

Poziom wyżej średniozaawansowany (B2/B2+)

  • After consulting with my colleague/colleagues/boss, …
  • Bad news, I’m afraid.
  • Do you want the good news or the bad news first?
  • I am sorry to have to inform you that …
  • I attempted (to) … , but …
  • I can see/understand why you might/would think that (but … )
  • I thought … was possible, but …
  • I was planning to … , but …
  • I would love to help you, but …
  • I’d like to be able to help you but …
  • If you look at the attached information, you will see that …
  • In reality …
  • It’s against … policy.
  • It’s limited to …
  • Owing to …
  • Rather than that, (might I suggest) …
  • Sorry I couldn’t be (of) more help.
  • Thank you in advance for your understanding.
  • That is usually the case/acceptable/the system, but …
  • That used to be the case, but …
  • That’s the best I can do.
  • There are some issues with …
  • There’s nothing I can do.
  • We always reject/turn down such requests.

Poziom zaawansowany (C1/C2)

  • … don’t have the authority to be able to …
  • Although we have been able to respond positively to similar requests in the past, …
  • Are you sure you want to hear this?
  • As you might have guessed, …
  • As you suspected, …
  • At this moment in time, …
  • Brace yourself.
  • Despite my best efforts, …
  • I can see why you might think that/ … , but …
  • I can understand why you would ask/request that, but …
  • I can’t see any way out of this.
  • I was hoping …
  • I wish I could help you (really I do, but …)
  • I would like to warn you in advance that …
  • Initially, …
  • It appears to be the case that …
  • It is my unfortunate duty to report to you that …
  • It would appear that …
  • It’s out of my hands.
  • Realistically, …
  • There’s no easy/nice way to say this, …
  • There’s good news and bad news.
  • You might want to sit down before you hear this.

♠ Kolejna piąta część ukaże się za miesiąc

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