4. Giving Bad News – przekazywanie niepomyślnych informacji
Dziś prezentujemy – przekazywanie niepomyślnych informacji – czwarty z dziesięciu tekstów na temat funkcji językowych. Temat wiodący to przekazywanie niepomyślnych informacji. Jak to robić taktownie?
Poziom elementarny (A2)
- I’m sorry but …
- I’m afraid …
Poziom niżej średniozaawansowany (B1)
- Actually …
- Because of …
- I regret to inform you that …
- I tried … but …
- I’m sorry to say (that) …
- I’m sorry to tell you (that) …
- In answer to your request, …
- It’s not … enough (for/to … )
- It’s too … (for/to be able to … )
- That is usually okay, but …
- There are some problems (with … )
- There have been some problems (with … )
- Unfortunately, …
Poziom średniozaawansowany (B1/B2)
- … won’t be possible (at this stage/at this time).
- Currently, …
- Due to …
- I am asked this quite often and the answer is (always) …
- I am sorry to have to tell you that …
- I am unable to …
- I apologise for any inconvenience caused.
- I checked (with my boss/the relevant documents) and …
- I have some bad news for you (I’m afraid).
- I tried my best but …
- I was going to …
- In fact, …
- Instead of that (I’d like to offer you) …
- It’s only available …
- Once again, I apologise for any inconvenience caused.
- That is usually true, but …
- That used to be possible/allowed/permitted, but …
- That’s not really possible.
- There are some troubles with …
- There’s a rule against that/ …
- This is a result of …
- You need … 's permission (to … )
Poziom wyżej średniozaawansowany (B2/B2+)
- After consulting with my colleague/colleagues/boss, …
- Bad news, I’m afraid.
- Do you want the good news or the bad news first?
- I am sorry to have to inform you that …
- I attempted (to) … , but …
- I can see/understand why you might/would think that (but … )
- I thought … was possible, but …
- I was planning to … , but …
- I would love to help you, but …
- I’d like to be able to help you but …
- If you look at the attached information, you will see that …
- In reality …
- It’s against … policy.
- It’s limited to …
- Owing to …
- Rather than that, (might I suggest) …
- Sorry I couldn’t be (of) more help.
- Thank you in advance for your understanding.
- That is usually the case/acceptable/the system, but …
- That used to be the case, but …
- That’s the best I can do.
- There are some issues with …
- There’s nothing I can do.
- We always reject/turn down such requests.
Poziom zaawansowany (C1/C2)
- … don’t have the authority to be able to …
- Although we have been able to respond positively to similar requests in the past, …
- Are you sure you want to hear this?
- As you might have guessed, …
- As you suspected, …
- At this moment in time, …
- Brace yourself.
- Despite my best efforts, …
- I can see why you might think that/ … , but …
- I can understand why you would ask/request that, but …
- I can’t see any way out of this.
- I was hoping …
- I wish I could help you (really I do, but …)
- I would like to warn you in advance that …
- Initially, …
- It appears to be the case that …
- It is my unfortunate duty to report to you that …
- It would appear that …
- It’s out of my hands.
- Realistically, …
- There’s no easy/nice way to say this, …
- There’s good news and bad news.
- You might want to sit down before you hear this.
♠ Kolejna piąta część ukaże się za miesiąc
